Refund Policy

Since most of our products are custom made, we do not offer returns and refunds.

However, there are might be some exceptional cases. For these, we have a 10-day return policy, which means you have 10 days after receiving your item to get in contact us and request a return or a refund.


To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@axelco.shop or on our Instagram.


If your return is accepted, we’ll send you the details for the shipping as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@axelco.shop.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at info@axelco.shop.